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Welcome to the Brevard County Sheriff’s Office Unified Communications Center!
It is comprised of highly trained Dispatchers and 911 Call Takers, each of whom are cross trained in all areas of emergency communications functions and crisis intervention. Each year, dispatchers and call takers answer hundreds of thousands of calls, for both emergency and non-emergency situations. They are the lifeline between our citizens and first responders, as they serve as a vital role in our mission of keeping this community safe!
Also housed full-time in the Unified Communications Center is our comfort dog, Diesel. Diesel is a graduate of the Brevard County Sheriff’s Office “Comfort Dog Program”, an advanced therapy dog training program under the Paws & Stripes College. Diesel initially found his “furever” home with members of the BCSO Communications Center. Diesel has become an important component of the team, serving as a companion and providing comfort to all of the dispatchers who work each day in the often-high-pressure job of coordinating emergency responses for the citizens of Brevard County.
The two classifications within the Unified Communications Center are the Public Safety Telecommunicator (PST) Dispatcher and 911 Call Taker.
A PST Dispatcher is a public safety dispatcher or 911 operator whose duties and responsibilities include:
The Call Taker is usually the first point of contact for citizens. Their primary role is to answer inbound 911 calls, non-emergency calls, and administrative lines. Other duties include, but are not limited to:
